To make it easier for users to book train tickets and avail other train services through the Indian Railway Catering and Tourism Corporation (IRCTC) platform, Indian Railways offers a Chatbot AI called AskDisha 2.0. The chatbot offers users a range of services such as booking tickets and getting refunds and also provides the necessary information.
Here’s everything you need to know about IRCTC’s AI chatbot.
What is AskDisha 2.0
AskDisha 2.0 also known as Digital Interaction TO Seek Help Anytime is an artificial intelligence and machine learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages ​​and is available on the IRCTC mobile app and website.
It facilitates various services offered by the train ticket booking platform like ticket booking, PNR status check, ticket cancellation and more using simple commands with AskDisha 2.0.
Apart from these, AskDisha 2.0 also supports voice commands and offers users the option to access the service using voice commands to access the services.
Services supported by AskDisha 2.0
- Book ticket
- Check the PNR Status
- Cancel the Ticket
- Obtain Refund Status
- Change boarding station
- Check Booking History
- See e-ticket
- Download ERS
- Print and share e-ticket
How to access AskDisha 2.0
- AskDisha 2.0 is available on the IRCTC website as well as the mobile app.
- To access it, open the official
The IRCTC website - Look for the AskDisha 2.0 logo in the bottom right corner of the home page
- Enter the required details or simply start typing your question in the text box below
- Alternatively, you can click on the ‘microphone’ icon to speak your command.
- To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone
- Look for the AskDisha 2.0 icon and start typing or speaking your question.
